Refund policy

At Signature Scents, we want you to love your purchase. If you are not completely satisfied, we offer a clear and straightforward return process.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it

  • Be unworn or unused

  • Have tags attached

  • Be in its original packaging

  • Include the receipt or proof of purchase

To start a return, please contact us at lazaroherrera52@outlook.com. Returns must be sent to the following address:

Return Address: 5774 Pride Way Unit 3302, Naples, FL 34112, United States

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

You can always contact us for any return questions at lazaroherrera52@outlook.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom products (special orders or personalized items)

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

Please contact us if you have questions about your specific item.

Exchanges

To exchange an item, the fastest way is to return the item you have. Once the return is approved, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must meet the same conditions: unworn, unused, with tags, in original packaging, and include proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, refunds will be processed automatically to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at lazaroherrera52@outlook.com.